Return & Exchange

We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product.

 
1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated. 
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. 
3. Drop off your package at the local post office. 
4.After receiving your returned package, we wil  issue the refund to your original payment account within a business week or ship out an exchange order within 3 business days acordingly. Normally you'll receive the refund in a week after our issuing.
Return Conditions 
1. You have 7 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 7 days of delivery. 
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and  blankets). 
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. 
4. Items with non-returnable marks and free gifts cannot be returned. 
5. We do not accept returned items that have been sent back without proper returns requests. 
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. 
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-moschics products . 
Note: The original shipping fee and Shipping Guarantee are non-refundable.
  

Return Progress

Step 1: Please email our customer service representatives at sale@moschics.com to request the exchange/return.
Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: You will receive refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.

Order Cancellation Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Contact us  If you have further questions/issues, please don’t hesitate to contact us at sale@moschics.com.